Shipments Policy

Shipping Costs

OPTION 1

Sent by Correos Certificado (Certificated Mail) to the address indicated by the customer during registration.

Domestic Shipping (Spain Peninsula, Balearic Islands, Ceuta, Melilla, Canary Islands and Andorra)

- Standard Order: € 3.95

- Purchases over € 50: FREE

Rest of Europe:

- Standard Order: € 5-15 (depending on weight)

- Purchases over € 70: FREE

Other Countries:

 - Standard Order: € 6-24 (depending on weight) 

- Purchases over € 120: FREE

OPTION 2

Regular shipping by Correos Mail to the address indicated by the customer during registration. Only available for orders under €4. Does not include order tracking.

Domestic Shipping (Spain Peninsula, Balearic Islands, Ceuta, Melilla, Canary Islands and Andorra): 1 €

Europe: € 2.50

Other countries: € 3.50

Deadlines


The delivery of any order to Spain is 3-5 days (excluding Saturdays, Sundays and holidays) after receipt of the Order Confirmation. The delivery to EU is 3-7 days. The delivery to other countries is5-15 days.

Subject to the Product Availability Clause and unless extraordinary circumstances, we will try to send the order related to each Order Confirmation within the established time limits.

However, delays may occur for any of the following reasons: customization of products, specialty items, unforeseen circumstances.

If for some reason we can not meet deadlines (holidays or special circumstances), we will inform you of this fact and you will have the option to go ahead with the purchase establishing a new delivery date or cancel the order with full refund of the paid price.

For the purposes of these Conditions, it is deemed that the order has been delivered at the time of signing the receipt at the agreed delivery address.

Delays / delivery failures


Bitartean& Shop is not responsible for delays or problems caused by the Mailing company. Contact us if there is a delay in delivery, to inform the carrier and help you locate your order and know the possible cause of delay.

Bitartean& Shop will be responsible for errors caused in delivery only when these are due to an error on our part. If an order is returned for our mistake, we will assume the costs and ship it back at no extra charge.

Bitartean& Shop is not responsible for errors caused in the delivery when there are missing data in the shipping address or delivery address entered by the user in the form is not correct, taking charge the customer of the shipping costs that may result for sending it back.

If the client recorded an incorrect adress (misdirected, incomplete, or ZIP code that does not correspond) and the order can not be delivered by unknown address, the shipment will be forwarded back. The customer must pay again the postage if wanted to be sent back.